At GSM Interceptor, we prioritize customer satisfaction and aim to ensure a seamless shopping experience. Below is our comprehensive refund policy:

1. Eligibility for Refunds

• Defective or Damaged Products: If you receive a product that is defective or damaged, you are eligible for a full refund or replacement.
• Incorrect Orders: If you receive an item that differs from what you ordered, please contact us immediately for a resolution.

2. Refund Process

• Initiating a Refund: To request a refund, contact our customer service team within 14 days of receiving your order. Provide your order number, details of the issue, and any supporting evidence, such as photographs.
• Return Shipping: If a return is necessary, we will provide instructions. For defective, damaged, or incorrect items, we will cover the return shipping costs. For other returns, the customer is responsible for return shipping fees.
• Processing Time: Refunds are processed within 7 business days after we receive and inspect the returned item. The refund will be issued to the original payment method.

3. Non-Refundable Items

• Customized Products: Items that have been personalized or customized are not eligible for refunds unless they are defective or damaged.
• Final Sale Items: Products marked as “Final Sale” are not eligible for returns or refunds.

4. Exchanges

If you wish to exchange a product for a different size or variant, please contact our customer service team. Exchanges are subject to product availability.

5. Contact Information

For any questions or concerns regarding our refund policy, please reach out to our customer service team at contact@gsminterceptor.co.uk. This refund policy is subject to change. Please review it periodically for any updates.

Effective Date: 2024

By making a purchase on www.gsminterceptor.co.uk, you agree to this refund policy.